#1 Secret in Increasing Revenues – Deliver Quality Customer Service

Ahhh…customer service. You elusive Siren of the business seas; your beauty is as ravishing as your song. How I hear your call like Odysseus did and I too beg to be taken to your rocky shores. Beat me. Abuse me. Make me feel as if it is my own fault. How foolish I was to hand over my wealth my meager earnings in the pursuit of your false benefits, it is obvious that I am to blame! Oh, customer service! How I would give my kingdom for you!

In mocking the loss of great – heck even adequate would suffice – customer service it has become increasingly common that consumers are no longer putting up with it. The economy cannot always be the fall guy for poor service. Even in booming economies customer service stunk (certain cell phone providers and airlines come to mind.) It is becoming more and more evident that businesses forget that buying decisions are emotional decisions – not rational or logical. Customer service is an expectation that is not limited to developed economies; it is part of any business transaction across the globe.

Your business can make huge gains if it invests in delivering exceptional customer service. They way most business stink at customer service; the bar to exceptional is not that high!

Three things cannot be hidden: the sun, the moon, and the truth. – Buddha

The Hard Truth

Recent surveys have demonstrated that 50% of customers will leave a business after the first poor experience. 48% percent of customers will leave after being wronged a second time. The majority of customers, 63%, believe that customer service has not improved and gotten worse.

Here is some additional information for you to devour:

  • 91% of customers believe service is an important factor in making a purchase.
  • 81% of customer will cease doing business after bad customer service.
  • 70% will want an apology coupled with a form of reimbursement.
  • 65% will let their friends, colleagues, and family know of their troubles.
  • 50% will now post something about it online.
  • 24% of customers believe the companies they conduct business with work to keep it.

The simple truth is that your brand, image, and business will suffer. The most profitable customer to any business is the repeat customer. They too are not willing suffer poor customer service lightly.

Have you checked the status of your customer service lately?

You can start right where you stand and apply the habit of going the extra mile by rendering more service and better service than you are now being paid for. – Napoleon Hill

The 5 Steps To Exceptional Customer Service
The great news is that with all that bad customer service out there you can wipe your competition’s clock. You simply need to establish what excellent looks like and then shoot to achieve it!

That sounds simple, and it is. Here is what your should do immediately to keep your current customers happy and grow your business:

  • Have a formal declaration of what your customer service is. This will set the floor for expectations. In the famous – if not urban legend – story about Nordstroms is that they will take anything back, even if they do not sell it. As the story goes they took back snow tires; they do not sell snow tires. One thing that is not legend is that at Nordstroms they do not close the store until the last customer leaves. Even if it is after the store’s posted hours. They understand that some customers need time to make a decision and no one likes to be rushed. Telus webmail down
  • Acknowledge failure when it happens and provide solutions. I know some companies will not do that for the fear of a dreaded lawsuit. Yet people are fallible, products fail, and mistakes happen. Most customers just want the acknowledgement that something went wrong and are looking for solutions. They have made an investment of wealth and emotion to buy your product – help them when it fails.
  • Remove the “guilty until proven otherwise” mentality from your company. If you do not remove this mentality from your business you will always have an underlying us versus the customer feeling to every interaction. Yes, some people are trying to scam the system – or any system – more times than not these individuals are not repeat customers anyway. If you kill them with kindness they tend to go away.
  • Talk to your customers and ask them what they desire. I might as well kick a dead horse along with everyone else: have the airlines actually asked their customers what they want? Talk about poor service they might as well make everything self-serve on the flight, since it practically feels that way. Companies cannot exist without customers willing to buy their products and services. Your best bet in beating expectations is to ask your customers what they expect.
  • Never rest on your laurels. Customer service is always evolving. How you change with the tastes and desires of your customers will determine if you maintain an exceptional level of customer service or not. Promote successful customer service interactions internally and externally with the mindset of seeking to improve on what was accomplished. Continue to deliver service even after the sale has long been concluded.

Make an Old Home New With a Home Renovation Contractor in Brampton

Buying a home in Brampton is no joke. Home prices are high in the ninth most populous city of Canada. Because of high population and proximity to Toronto city, Brampton has witnessed an exponential rise in real-estate prices.

If you are interested in buying a home in Brampton, you must consider different costs such as mortgage, insurance, repairs and maintenance. Also, do not be in a haste to make a decision. You may want to buy a new home because you like the feel of a brand new property. But, escalated real-estate prices in the Peel region are making things difficult for home buyers. According to thestar.com, Brampton home prices rose by 17 percent in 2016. So, if you buy a new property, you will have to part ways with a large amount of money.

Buying an Old Home Makes Sense

When you want to make a real-estate purchase, consider old homes because of the following reasons:

· The median age in Brampton in 33.7. It is the youngest community of Greater Toronto Area. There are many young and first-time home buyers in the city. And, if you are a first-time buyer who is looking for affordable options, an old home can be the right choice for you.

· Old homes have matching décor and appliances. It means you do not have to spend money on buying refrigerator, stoves, air conditioner, etc.

· If you buy a brand new home, you will have to spend money on enhancing the curb appeal of the property. But, if you buy an old home, you will be able to avoid the cost. It is because you will have the opportunity to use the existing garden, deck, driveway, etc.

Do not worry if the Old Home doesn’t match your Requirements

People avoid buying an old home because they are worried about its condition. Also, they believe that upgrading the home to match their standards is an expensive task. But, the reality is different. You can consider renovating your home beautifully with the help of an experienced home renovation contractor. He will understand your requirements and help you in creating your dream home.

Do not make a swift hiring decision. Before hiring any contractor, consider the following tips that will make renovating your old home in Brampton a piece of cake: villa

· Harmonized Sales Tax (HST)

It is a consumption tax that is not applicable on the sale of a new home in Brampton. However, if you undertake the work of renovating your home substantially, you will have to pay HST. According to the Canada Revenue Agency, substantial renovation work involves repairing or replacing 90% or more of the interior of your home.

An experienced home renovation contractor will have knowledge about the rules related to HST. He will help you in avoiding the tax by showing you ways of minimizing the renovation work. So, do not make the mistake of hiring an amateur contractor because it will result in an expensive deal in the future.

· Mature Neighborhood Provisions

There are several old neighborhoods in Brampton. And, the City Council wants to protect their unique identities. In September 2014, it introduced several new standards to ensure that any change to a home in a mature neighborhood is consistent with unique character of the area. So, if your home is near Bovaird Drive, Dixie Road or any other mature neighborhood, it is important to consult an experienced home renovation contractor. He will inform you about the different rules of renovating your home. Also, he will help you in obtaining the site plan approval from the Planning Department of the city.

Philips-Respironics CPAP Machines and Masks – A Review

Philips-Respironics CPAP machines and masks are designed for providing comfortable breathing for people who are suffering from breathing disorders like sleep apnea. These products can be broadly classified as sleep therapy devices, masks and diagnostic systems. To enhance the comfort level and compliance of all kinds of breathing disorder patients there are advanced fixed CPAP, auto-CPAP and bi-level systems of therapy. The PR System One is a sound management system that ensures soundless ventilation of exhaled air. The BiPAP autoSV is advanced therapy monitoring equipment. Philips-Respironics CPAP machines and masks are specifically designed to give patients comfortable treatment. Apnea Hypopnea Index

Next, let us move on to the masks. First are the nasal masks. The ComfortGel and ComfortGel Blue come with features like 360-degree rotatable swivel tube, advanced gel technology for perfect finish of cushions, easy to remove and use headgear, angled exhalation micro ports for silent discharge of vented air away from the bed partner etc. This is a feature common to all Philips-Respironics CPAP machines and masks.

The EasyLife mask literally makes life easy for a sleep apnea patient, for it has only four attachable parts in the headgear and special cushion support to fit into the contours of the patient’s face. The Comfort range of Respironics masks all have the features like dual-layer cushions, fewer breakable parts, and adjustable forehead silicone support pad for customized fit. The Profile Lite masks are known for their soft gel cushions and specially light build for those wanting extra comfort from Philips-Respironics CPAP machines and masks.

The diagnostic systems include products like Alice 5 for setting new sleep standards, Alice LE for great diagnosis, Encore range of web-based monitoring application with associated software etc. Other similar products are the Stardust 2 sleep recorder and report generator and sensory devices to help detect movements during sleep. Then the Full-Face masks that add another feather to the cap of Philips-Respironics CPAP machines and masks.

 

 

Enjoy the Health Security With the Basic Health Insurance

The health care costs are going beyond the affordability scale for many people. They find it difficult to seek quality medical treatment. The uninsured are more likely to face such challenges as they have to pay the medical expenses from their pocket. The high medical cost makes them lose a major part of their savings. Thus the uninsured gets under the monetary stress whenever fallen in need of health care. The ratio of uninsured being more than the insured, reflects the possibility of higher number of people facing the financial challenge during emergency.

In coming years the medical expenses are going to step up further. Thus the quality treatment is going to be highly unaffordable for majority of people. To resolve this critical problem, basic health insurance is an appropriate tool. It plays the role of a rescuer that safeguards people from the monetary strain. It is essential for people to understand the relevance of a health cover. It is of much use for people in case of any health exigency. The reasonable premium cost makes the health plans highly affordable by people.

At the name of hospital, everyone gets alarmed by the thought of treatment expenses. The person may have to visit the hospital due to unanticipated incidents in life. The unpredictable health disorders arises the need of medication. In such cases the health care expenses becomes a reason of worry. In case of an emergency the foremost need is the health treatment. But the financial constraints curb the path of many people. However, there is a secured way to deal with this problem. By availing a health policy you can get yourself secured from the paltry tension of bill payment.

The countless plans available make the process much easier for people. They not only give you the wider choice but also an affordable way to feel protected. There is a long list of cost effective plans that can find place in anyone’s budget. Everyone can afford a reasonable amount than the high medical cost. Working towards the overall health security of people, the health insurers have formulated the innumerable reasonable health coverage plans. Available at low premium cost, these policies makes the best health care facilities well in reach for all.

 

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